Got a device thats still unprotected?
For a limited time only (April 4 - June 26, 2024), you can enroll in Protection<360>®. Don't miss out, visit your nearest T-mobile store or call 1-880-937-8997 today!
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Alert – Shipping Delays
We’re currently experiencing some shipping delays for replacement devices. We apologize for any inconvenience. For approved claims, we’ll provide you with tracking information via email once your replacement device has shipped. Thank you for your patience and understanding.
File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Deductible Payment.
If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
We've found multiple devices associated with the mobile number entered. Please provide the serial number(IMEI) of the device you're claiming.
Required field: Serial Number of Claimed Device
Unfortunately, the serial number entered does not match our records. Please try again.
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