First, tell us where you got your mobile device.
Below are the Service Fees/Deductibles for BYOD devices enrolled in Protection<360>:
Hardware Service (Mechanical Breakdown):
Loss or Theft:
* Hardware Service (mechanical breakdown) claims are handled through Assurant after the manufacturer's warranty expires.
Please select the appropriate Manufacturer and Model below to look up your device's tier and service fee/deductible.
Enrollments before August 26, 2018 Choose the name of the program your device is enrolled in.
JUMP! Plus - or - Premium Device Protection Plus
Any Program featuring AppleCare Services
JUMP! - or - Premium Device Protection - or - Device Protection
Premium Handset Protection for Prepaid
Enrollments or migrations after August 26, 2018 Choose the name of the program your device is enrolled in.
Protection360 - Premium Protection
Device Protection - Basic Protection
This information is based on date of loss and may change.
If the approved claim is related to damage, you will be provided with detailed information on how to return the device. If the device is not returned, you will be charged an unrecovered equipment fee of up to $900.