Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with
this mobile number. Please provide the serial number (IMEI) for the
device you wish to claim.
Unfortunately, the serial number entered does not match our
records. Please try again.
We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.
Login with T-Mobile ID
No, thanks. Continue.
For accidental damage, loss or theft claims, or if you are a Prepaid customer, Continue.
If you are experiencing mechanical issues with your device (e.g. doesn’t power on or has charging issues), call T-Mobile at 1-800-937-8997.
Welcome and thank you for your interest in taking a greener
approach to document delivery! As soon as your documents are
available, you will receive instructions on how to download them
Thanks for visiting.