Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with
this mobile number. Please provide the serial number (IMEI) for the
device you wish to claim.
Unfortunately, the serial number entered does not match our
records. Please try again.
Continue with your T-Mobile ID - a fast, secure way to file your claim:
MyT-Mobile.com ID login
No, thanks. Continue.
For accidental damage, loss or theft claims, or if you are a Prepaid customer, Continue.
If you are experiencing mechanical issues with your device (e.g. doesn’t power on or has charging issues), call T-Mobile at 1-800-937-8997.
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