Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with
this mobile number. Please provide the serial number (IMEI) for the
device you wish to claim.
Unfortunately, the serial number entered does not match our
records. Please try again.
Your privacy is important to us!
Continue with your T-Mobile ID - a fast, secure way to file your claim:
MyT-Mobile.com ID login
No, thanks. Continue.
If your T-Mobile device has malfunctioned due to mechanical or electrical breakdown please call T-Mobile at 1-877-778-2106. A T-Mobile associate will help you in filing your claim.
Pay In Advance customers with a mechanical or electrical breakdown claim, click the Continue button below.
Welcome and thank you for your interest in taking a greener
approach to document delivery! As soon as your documents are
available, you will receive instructions on how to download them
Thanks for visiting.