Important Notice for Monthly4G Handset
Protection & Monthly Handset Protection
Effective on or after September 1,
On or after September 1, 2013, several aspects of
your Plan will be changing. The key changes are summarized
- Product Name Change: The Plan, previously
referred to as Monthly4G Handset Protection or Monthly Handset
Protection, will be referred to as Premium Handset
Protection® for Pay-In-Advance customers.
- Rush Shipping: Once a claim is approved,
replacement devices are rush-shipped within 1-2 business days at no
charge to you (where available).
- Unrecovered Equipment Fee: Damaged or
malfunctioning devices must be returned within 10 days of receipt
of your replacement device. If the device is not returned, you will
be charged an unrecovered equipment fee. The new maximum fee
charged is $900 (based on device value).
- New Monthly Charge*: An $8 monthly charge per
device will apply to all tiers.
If you wish to discontinue your current participation in the
Handset Protection Program please call 1-877-778-2106. If you need
to file a claim or would like to view updated Plan Information for
Pay-In-Advance customers, please visit myPHPinfo.com.
* This $8 monthly charge per device for Premium
Handset Protection continues to cover mechanical breakdown and
accidental damage and will continue to be added to your monthly
payment amount for device services. Mechanical breakdown and
accidental damage coverage is provided by Federal Warranty Service
Corporation, except in CA (Sureway, Inc.), FL (United Service
Protection, Inc.) and OK (Assurant Solutions Protection Inc.).
Except in NY, T-Mobile continues to pay for your lost
or stolen device coverage benefits through T-Mobile's Insurance
Policy under which you are a certificate holder. Policy issued by
American Bankers Insurance Company of Florida, except in MN - by
American Reliable Insurance Company.
In New York, benefits are available separately
through an insurance program that offers loss, theft and accidental
damage coverage for a monthly charge of $6; and through an extended
service contract that offers coverage against mechanical breakdown
for a monthly charge of $5. To enroll separately in the insurance
or extended service contract programs in New York, please call
T-Mobile is a registered trademark of Deutsche
Telekom AG. Monthly4G and Premium Handset Protection are trademarks
of T-Mobile USA, Inc.
© Assurant, Inc. 2013.