Date of Incident
Note: Once submitted, this date cannot be changed.
If your T-Mobile device has malfunctioned due to mechanical or electrical breakdown please call T-Mobile at 1-877-778-2106. A T-Mobile associate will help you in filing your claim.
Pay In Advance customers with a mechanical or electrical breakdown claim, click the Continue button below.
Protect your device and enjoy peace of mind.
Find your deductible.
All you need is your device's make and model.
Get quick answers
to many of our most commonly asked
Check out our FAQs.
Learn more about
Mobile Services and
how we provide protection
for your mobile devices.