Device Repair &
Replacements Made Easy


Before You Start Your Claim

Make sure you have...

T-Mobile document

Details about your damaged or lost device.
What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?

T-Mobile card

Payment method for deductible.
If a service fee or deductible applies, have your credit card or checking info handy.

T-Mobile ID

Your personal info.
Have your T-Mobile PIN or user ID and password handy. You'll also be asked for contact info of the primary account holder and claimant.

T-Mobile documents

Shipping details.
For approved claims where a replacement device will be shipped, you'll be asked for your shipping address. (Note: P.O. Box delivery is not available.)

Try to find your lost device...

Find My iPhone or Apple Device

Use Apple's iCloud service to locate or lock your device. Keep your information safe and secure. >>

Find Your Android Phone or Device

Lost your phone? Try some simple steps, like showing the location or making it ring, to help you secure it. >>

Find Your Windows Phone or Tablet

Use "Find my device" to locate, lock or erase it via your Microsoft account. >>

When to expect your replacement device...

Claims approved on Delivery day
Monday - Thursday by 7pm ET Next Day
Friday by 7pm ET Following Monday
Saturday by 12am ET Following Tuesday
Sunday by 12am ET Following Tuesday
* Claim type and receipt of all documentation may impact the speed of claim approval. Holidays and factors beyond our control (bad weather, natural disasters, gasoline shortages, etc.) can affect shipping times.