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My Service Fee/Deductible

First, tell us where you got your mobile device?



Purchases made before August 26, 2018
Choose the name of the program your device is enrolled in.

 

Hardware Service (Mechanical Breakdown)

$99*

Accidental Damage:

$99

Loss or Theft:

$175

 


Purchases made between Aug. 26, 2018 and Nov. 30, 2018.
Choose the name of the program your device is enrolled in.

Protection360 - Premium Protection

 

 

 

This information is based on date of loss and may change.

Please select the appropriate Manufacturer and Model below to look up your device's tier and service fee/deductible.


Enrollments before August 26, 2018
Choose the name of the program your device is enrolled in.

JUMP! Plus - or - Premium Device Protection Plus

Any Program featuring AppleCare Services

JUMP! - or - Premium Device Protection - or - Device Protection

Premium Handset Protection for Prepaid


Enrollments or migrations after August 26, 2018
Choose the name of the program your device is enrolled in.

Protection360 - Premium Protection

Device Protection - Basic Protection

Premium Handset Protection for Prepaid

 

 

 

This information is based on date of loss and may change.


If the approved claim is related to damage, you will be provided with detailed information on how to return the device. If the device is not returned, you will be charged an unrecovered equipment fee of up to $900.

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